Terms & Conditions
It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application prior to the installation of the parts. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call us at the number found on our contact page before placing your Internet order.
Cyberspace Automotive Performance and its websites will accept eligible returns within 10 days of receipt as long as the part has not been installed and is returned with product and packaging in new condition. Used, installed, electrically operated, non-stocking, or special order parts are not eligible for return to stock. All returns to stock not resulting from an error on the part of Cyberspace Automotive Performance and its websites are subject to a standard 25% restocking fee. Shipping charges on all returned products (including warranty claims) are non-refundable.
Likewise, it is the responsibility of the customer to ensure that the products shipped to them are the products that were ordered prior to installing the product or damaging the packaging. If we ship you a package in error, please contact us within 24 hours (or next business day) of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping.
It is the sole responsibility of the customer to contact Cyberspace Automotive Performance and its websites within 5 business days of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed more than 5 days after the delivery date.
REFUSED AND UNDELIVERABLE SHIPMENTS
Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%.
DAMAGE CLAIMS
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. If the driver is still present obtain his or her name and have him or her sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made with the shipping carrier and not Cyberspace Automotive Performance and its websites. Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package based on your claims. Please keep in mind that Cyberspace Automotive Performance and its websites can not initiate any claims with the carrier. The customer that received the package must make the initial claim. The reason for this is because the carrier will want to inspect the package based on your claims. Calling Cyberspace Automotive Performance and its websites to initiate your claim will only serve to delay the claim process because we have no access to your damaged goods or the delivery driver information. If you need help with the carrier after you have made the initial claim with them please call us at the number found on our contact page for assistance. Cyberspace Automotive Performance and its websites are not responsible for any package damage claim made by the customer if not filed with the carrier within 24 hours of (or next business day after delivery. It is the responsibility of the customer and not Cyberspace Automotive Performance and its websites to keep all paperwork related with the claim filed by the customer.
PRODUCT RETURNS (order that has shipped)
To return a product for restocking or warranty claim, email or call us for an RGA number. The RGA number does not guarantee a replacement or refund of any kind, but only that we will accept the return shipment and will inspect it for restocking or warranty claim. Shipments received that are not recognized as a vendor shipment and that do not have an RGA number clearly printed on the outside are refused at the dock-no questions asked. Product returned by the customer remains the property and responsibility of the customer until it is safely received by us and the customer can document its receipt. Therefore, Cyberspace Automotive Performance and its websites recommends that the customer pay for both full insurance and tracking on all returns.
Cyberspace Automotive Performance and its websites reserves the right to have the customer ship their warranty claim directly to the manufacturer. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to Cyberspace Automotive Performance and its websites and your claims have been fully inspected by our staff or the manufacturer. Acceptance of product for restocking may take up to 10 business days from the receipt of product. Acceptance of warranty claims may take up to 30 business days from the receipt of product. Original shipping, handling, customs or duty fees are non-refundable. A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns.
REFUNDS
All approved refunds will be paid either by company check, credit card or account credit. Allow up to 30 business days of refund approval for payment.
SPECIAL ORDERS
Special orders are items that are purchased from suppliers outside the USA, which are identified as special order by the manufacturer, or are purchased from a supplier from whom Cyberspace Automotive Performance and its websites does not typically buy. All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. Cyberspace Automotive Performance and its websites cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom-built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. Cyberspace Automotive Performance and its websites will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute right to a refund of any kind whatsoever.
PRODUCT WARRANTIES
All merchandise distributed by Cyberspace Automotive Performance and its websites are subject to the manufacturers' warranties only (if any). Cyberspace Automotive Performance and its websites MAKES NO INDEPENDENT WARRANTY OF ANY PRODUCTS SOLD ON Cyberspace Automotive Performance and its websites, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. Cyberspace Automotive Performance and its websites makes every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold by the manufacturer "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not Cyberspace Automotive Performance and its websites to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not Cyberspace Automotive Performance and its websites to retain any sales invoices to assist in processing warranty claims.
In no event shall Cyberspace Automotive Performance and its websites be liable to customer, whether as a result of breach of contract, warranty, tort or failure of a product or remedy to accomplish its purpose, for special, incidental or consequential damages (including but not limited to, personal injuries, loss of profits or revenue, loss of use of the product, loss of money or fines for violation of traffic laws, manufacturers warranties or sanctioning body specifications, improper installation of products, damage to associated equipment or automobiles, down time of plant or equipment, cost of substitute equipment or products, or claims of customers or others for such damages).
LEGALITY & APPROPRIATENESS OF PRODUCTS SOLD
Cyberspace Automotive Performance and its websites does not guarantee the legality of any products we sell. Some parts sold by Cyberspace Automotive Performance and its websites may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with local, state, federal laws, and manufacturers, as well as race sanctioning bodies before ordering any products from Cyberspace Automotive Performance and its websites Some parts we sell are for racing use only and are not legal at any time for public street use.
Likewise, Cyberspace Automotive Performance and its websites does not guarantee the appropriateness of any product for any application or purpose. All product purchases from the Cyberspace Automotive Performance and its websites are done at the customer's own risk. The customer accepts full responsibility for selecting any product for any application or purpose, regardless of the fitment guidance provided in the Cyberspace Automotive Performance and its websites website or from verbal or written guidance provided by Cyberspace Automotive Performance and its websites employees or associates.
INSTALLATION OF PRODUCTS
Cyberspace Automotive Performance and its websites strongly recommends that a trained professional install all parts purchased from the store. Improper installation of any part may void the vehicle warranty, damage the vehicle, and/or cause injury or death.
RIGHT OF SERVICE
Cyberspace Automotive Performance and its websites reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest of Cyberspace Automotive Performance as a company and its customer base as a whole.
CHOICE OF LAW, FORUM AND JURISDICTION
The placing of an order and the shipping of the products requested constitute a contract under law. This contract shall be construed and enforced in accordance with the laws of the state of Florida. The courts of Brevard County, Florida, or the Middle District of Florida shall be the venue for any action or proceeding with respect to the operation or construction of this contract.

